World Class Telecommunications Service Development by Ellen Ward

ACKNOWLEDGEMENTS:Writing about Development turned out to be far more troublesome than really doing improvement. All through this course of, although, the areas that have been hardest to put in writing have been the identical ones that have been hardest to do inside a telecommunications service supplier surroundings.

I wish to thank those that helped and supported me alongside the best way. To begin with, to my associates and former colleagues at MCI and Cincinnati Bell, with whom I shared many a improvement effort, and who perceive the ache, pleasure, and frustration of working complicated tasks via giant organizations.

I’d additionally wish to thank the various service suppliers and business contacts who shared their ideas and time throughout interviews and discussions previous to and all through the writing of this ebook. Many thanks additionally go to Anne Cullather, who assisted with the studying and offered many useful feedback.

And in addition, to Jack Lyman, for his excellent administrative help and help. Most of all, to those that supplied me emotional help throughout the months it took to deliver this manuscript to completion—specifically, Brenda, Giulia, Madeline, Maribeth, and Michelle—thanks all. Lastly, to Dory Winkelman for his on-going encouragement and help.

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